Frequently asked questions

When will I get a response?


Depending on which package you choose, your prediction or insight will be emailed to you within 24 hours, 3 hours, within 2 hours or 30 mins.




What package is right for me?


Waited long enough to know the gender of your baby? Don’t worry, we have the right packages for you. Our packages: Next Day: Have the expert Nubologists assess your baby's gender and return your prediction to you within 24 hours. Minimum gestation is 12.0 weeks. With our three fast packages we guarantee to deliver your results faster! Fast Track: Reduce your waiting time to 3 hours with our fast track service. Queue Jump: Or jump the queue and get your prediction before anyone else! (excluding Rapid Return). Rapid Return: And if that’s not fast enough try our Rapid Return package is where we guarantee to deliver your results within 30 minutes or under. This is our fastest service! On a budget? Don’t worry, we’ve got that covered too. Prediction Only: Just looking for an answer, no problem, this package that is only available on a Sunday is just for you! No drawing, no explanation just our expert opinion sent to you within 24 hours. Had your gender scan and want reassurence? We can show you exactly what gender your baby is. Potty shot / Gender confirmation: We can confirm your baby's gender with a potty shot or side profile image from 14 weeks gestation.




Why can’t you predict my baby’s gender?


On some occasions we can not predict the gender of your baby. This is almost always due to the clarity of the images, gender not being imaged or the gestation being too early. If we are unable to predict, we will send you a curtesy email to let you know and include the reason why and a full refund.




What is an insight and when do we offer them?


We offer an insight when we cannot give you a prediction with an 80% confidence, because we believe there is a higher chance of error. This is most commonly because baby's nub was only partially captured on your ultrasound image, but we may still be able to provide you with what sex your baby is from what is visable. Your prediction will tell you what sex the nub has familiar features with and will include a illustrated drawing and explanation of our findings. We do this by comparing the angle, anatomy, positioning and presentation. Even though we cannot tell you if your baby will be a boy or a girl, we are pleased to offer an insight which will make the guessing even more fun. We will ask you if you want to proceed with the insight or recieve a full refund instead.




How accurate is my prediction?


Our team are experts in early foetal development, specialising in the collection of dense tissue that will become baby’s genitalia. Trained by sonographers, we have many years experience and hold an extremely high accuracy rating of 99%.

However, we will take this opportunity to state that we are not doctors, and whilst the theory is credible and reliable, we do not guarantee the gender with our predictions.

Our predictions will include a percentage of confidence that we have in our prediction. Our insights do not include a percentage of confidence due to the change of change being higher than those of predictions.




Who are the Nubologists?


Click Here to find out more!




What is The Nub Theory?


Click Here to find out more!




What payment methods do you accept?


We accept PayPal and debit and credit card payments made through our Submit Your Scan page.




Are you receiving my emails?


If you’re worried that we may not have received an email from you, you can contact our Customer Service Team on Facebook @thenubologists




Where do I send my scan?


Instructions are sent via email on receipt of payment. Please ensure the email address that is attached to your payment method is the correct one to contact you on. If it isn't please email submit@nubologists.com with your order number or contact us on Facebook.




Will anything be shipped to my address?


No, your shipping email is an automatic receipt from our website, your prediction will be emailed to you.




COVID-19 RESPONSE


Please note due to the unprecedented times we find ourselves in at the moment, our predictions may be delayed up to ONE HOUR.
Thank you for your understanding at this difficult time.




Will I get a refund?


We will only refund you when we are unable to offer you a prediction. However, as only birth is 100% at identifying gender, no refunds will be issued where the gender is different to what we have predicted.