Frequently asked questions
When will I get a response?
Depending on which package you choose, your prediction or insight will be emailed to you within 24 hours, 3 hours, within 2 hours or 30 mins.
What package is right for me?
Waited long enough to know the gender of your baby? Don’t worry, we have the right packages for you.
Why can’t you predict my baby’s gender?
On some occasions we can not predict the gender of your baby. This is almost always due to the clarity of the images, gender not being imaged or the gestation being too early. If we are unable to predict, we will send you a curtesy email to let you know and include the reason why and a full refund.
What is an insight and when do we offer them?
We offer an insight when we cannot give you a prediction with an 80% confidence, because we believe there is a higher chance of error.
How accurate is my prediction?
Our team are experts in early foetal development, specialising in the collection of dense tissue that will become baby’s genitalia. Trained by sonographers, we have many years experience and hold an extremely high accuracy rating of 99%.
However, we will take this opportunity to state that we are not doctors, and whilst the theory is credible and reliable, we do not guarantee the gender with our predictions.
Our predictions will include a percentage of confidence that we have in our prediction. Our insights do not include a percentage of confidence due to the change of change being higher than those of predictions.
Who are the Nubologists?
What is The Nub Theory?
What payment methods do you accept?
We accept PayPal and debit and credit card payments made through our Submit Your Scan page.
Are you receiving my emails?
If you’re worried that we may not have received an email from you, you can contact our Customer Service Team on Facebook @thenubologists
Where do I send my scan?
Instructions are sent via email on receipt of payment. Please ensure the email address that is attached to your payment method is the correct one to contact you on. If it isn't please email firstname.lastname@example.org with your order number or contact us on Facebook.
Will anything be shipped to my address?
No, your shipping email is an automatic receipt from our website, your prediction will be emailed to you.
Please note due to the unprecedented times we find ourselves in at the moment, our predictions may be delayed up to ONE HOUR.
Thank you for your understanding at this difficult time.
Will I get a refund?
We will only refund you when we are unable to offer you a prediction. However, as only birth is 100% at identifying gender, no refunds will be issued where the gender is different to what we have predicted.