At The Nubologists, we want to give our customers the most enjoyable experience, one that will keep them coming back to use our service time and time again. That’s why we believe that we should make our service fair, clear and transparent. Below you’ll find a list of instructions on how to submit your scan. If you can’t find the information you’re looking for - please don’t hesitate to contact us today @thenubologists on Facebook or Instagram!

How to submit your scan.


  1. Choose your response speed package from the shop.

  2. Enter all information at checkout. Please check your email for spelling errors and if paying by PayPal, that the email is up to date as this is where the instructions on how to submit your scan will be sent.

  3. Instructions on how to submit your scan will be emailed to you, this can often land in your junk folder. If you cannot find it please email all of your scan images and videos to submit@nubologists.com. We ask that you send all scan images for highest accuracy along with the exact gestation given on the day of your scan (weeks PLUS days). We are unable to offer our service if you scan is prior to 12.0 weeks please do not purchase a prediction if your scan was in the 11th week. If you have your baby’s CRL measurements please include these. They can be found in your maternity notes.

  4. Once we have received your scan images/videos we will begin working on your prediction. Sometimes we cannot offer a prediction and will respond to let you know if we will be refunding or if we can offer you an insight (What is an insight)

  5. If you have chosen queue-jump we will analyse your images/video prior to anyone else and return your results. If you have paid for fast track we will have your prediction returned to you within three hours. If you have paid for the 24 hour prediction service we will return your prediction within 24 hours. Please do not email us asking when you will receive a response. This will slow your prediction down. 24 hour service on average takes 24 hours. Please only email to enquire on where your prediction is if we are later than the time frame chosen.

  6. Your prediction and detailed drawing will be emailed to you. Nothing is posted. We are a completely anonymous service and nothing will be shared across social media without your consent. We are data protection compliant.

  7. We do not offer refunds on incorrect predictions. None of our predictions come with a 100% guarantee, as nothing but birth is 100%. We are renowned for our accuracy and a trust worthy service, please feel free to check our reviews on Trust Pilot or Facebook.